NoBroker Enters SaaS Market with Multilingual ConvoZen.AI
NoBroker, a leading real estate services company, has officially entered the Software-as-a-Service (SaaS) market with the launch of ConvoZen.AI, a cutting-edge conversational intelligence platform designed to transform customer engagement across industries. This strategic move marks NoBroker’s expansion beyond real estate, leveraging AI-driven automation workflows to enhance business communication.
Revolutionizing Customer Interactions with AI
ConvoZen.AI is built to analyze and transcribe customer interactions across various channels, including calls, meetings, chats, and social media. The platform’s multilingual capabilities—supporting English, Hindi, Tamil, Telugu, Kannada, and Marathi—ensure seamless communication for businesses catering to diverse linguistic demographics.
By integrating machine learning (ML) models, ConvoZen.AI offers advanced features such as speaker identification, sentiment analysis, and entity recognition, empowering businesses to elevate customer service and optimize operational efficiency.
“Unlike conventional solutions that rely on third-party models optimized for Western accents, we developed ConvoZen.AI to empower businesses at a Bharat scale to fully embrace Generative AI,” said Akhil Gupta, co-founder and CPTO of NoBroker.
Google Cloud Partnership for Scalable AI Deployment
NoBroker has partnered with Google Cloud to leverage its AI infrastructure, ensuring scalable and efficient deployment of ConvoZen.AI. The platform’s AI models are trained on 45,000+ hours of contact center conversations, derived from NoBroker’s extensive customer interactions.
Since its launch, ConvoZen.AI has gained significant traction across multiple industries, including lending, insurance, edtech, and e-commerce. The platform processes large volumes of customer interactions daily, providing businesses with data-driven insights to enhance engagement and streamline operations.
Industry Recognition and Adoption
During the ConvoZen.AI Summit in Bengaluru, Naren Kachroo, Head of GTM, Google Cloud India AI, highlighted the rising importance of AI-driven agents. “2025 is going to be the year of AI agents, revolutionizing how businesses operate and interact with customers,” he stated.
Kachroo further emphasized NoBroker’s strategic role in this evolution, saying, “The work NoBroker is doing with ConvoZen.AI is crucial as it seamlessly integrates AI into business workflows, driving real-world impact.”
Driving Business Efficiency Through Automation
One of ConvoZen.AI’s standout contributions is its ability to automate quality audits, enhancing agent efficiency and compliance tracking. Fifteen companies, including Cars24, LendingKart, LeapScholar, and Tata AIG, have already integrated ConvoZen.AI into their enterprise workflows, reinforcing its value proposition in the SaaS ecosystem.
NoBroker’s Competitive Edge in the SaaS Market
NoBroker’s foray into the SaaS domain places it among an elite group of companies pioneering AI-powered customer engagement solutions. ConvoZen.AI’s multilingual focus and AI-driven insights set it apart in an increasingly competitive market, giving businesses a powerful tool to enhance their customer interactions.
Manish Gupta, Director of Google Research India, praised NoBroker’s innovation, stating, “It’s remarkable to see ConvoZen.AI harness Generative AI for developing next-gen ‘Agentic’ capabilities, both for internal efficiency and external customer applications.”
Broader AI Adoption in Enterprise Solutions
The AI-driven transformation is further reinforced by collaborations like Wipro Limited’s partnership with Google Cloud, which recently introduced the Google Gemini Experience Zone. This initiative enables businesses to experiment with Google’s AI technologies, including Gemini models and Vertex AI, fostering innovation in natural language processing, predictive analytics, and customer interaction tools.
A Strategic Vision for the Future
With ConvoZen.AI, NoBroker aims to establish itself as a leader in conversational intelligence for mid-to-large enterprises. By making AI-driven communication more accessible and effective, NoBroker’s expansion into SaaS underscores its commitment to innovation, efficiency, and market adaptability.
As businesses increasingly adopt AI-powered solutions, ConvoZen.AI is well-positioned to redefine customer engagement, ensuring NoBroker’s strong presence in the evolving digital landscape.
